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Customer Care -> Shipping Information

Shipping Information

At Je T'aime Fragrances we understand how important it is that your purchases arrive promptly and safely. Orders are usually shipped within a week. However, if we have a heavy workload it may take up to two (2) weeks for shipment. Every effort is made to process each order as expeditiously as possible. To this end, the following information is provided for your reference regarding our shipping methods and procedures. If you require additional information, please feel free to contact us at any time.

  1. Available Shipping Methods
  2. Signature Policy
  3. Shipping Charges

1. Available Shipping Methods

Federal Express is currently used for all shipments by Je T'aime Fragrances. Most shipments are sent via FedEx Ground.

2. Signature Policy

Our normal policy is to require a signature upon delivery of each shipment. This is done to ensure that you receive your shipment and that the contents are not subjected to adverse weather conditions (i.e., candles can melt when subjected to excessive heat).

In the event you do not want us to require a signature upon delivery of your shipment, it must be noted in the Special Notes section of the Checkout form at the time the order is placed. If you choose to waive the signature requirement, Je T'aime Fragrances will not be held responsible for theft or any damage that may occur to the products.

3. Shipping Charges

We are currently offering flat rate shipping to our retail customers for all orders shipped to addresses within the continental United States - $8.95 for orders under $100 and free shipping for orders over $100.

Shipping charges for orders with shipping addresses outside the continental United States are calculated during the checkout process based on the weight of the items purchased and the shipping destination.

Where applicable, the receiver of the goods is responsible for all tariffs, duties, fees, etc.

Shipping charges for wholesale customers are determined at the time of shipment and added to the invoice amount.


Last Updated: August 13, 2011
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for orders of $100 or more.
$9.95 FLAT RATE
for orders under $100.
(Continental U.S. Only)
Not applicable for wholesale orders
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TESTIMONIALS
Oh - My - Goodness!!!!! Your candles
are AMAZING!!! Not only are they
fragrant and yummy, the jars are
beautiful and the colors - they are
out of this world! ...
- Debbie, West Bend, WI
These scented soy candles are the
BEST that I have ever burned! And
the excellent customer service that
I received was a bonus...
- Nicole, New Orleans, LA
This was the first time that I had
tried a soy candle. I can’t tell you
how much cleaner it burned over
the paraffin candles...
- Michelle, Albuquerque, NM
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