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Customer Care -> Frequently Asked Questions

Frequently Asked Questions

How long will a soy wax candle burn?

Typically, soy wax candles burn approximately 8 to 9 hours per ounce of wax, with proper care. For example, the average burn time for our 10 oz. Footed Square Jar Candle is approximately 80 to 90 hours.Top Of Page

Do you accept credit cards?

Yes. We accept Visa, MasterCard, Discover and American Express.Top Of Page

Do you charge sales tax?

We only charge sales tax for items shipped to Florida locations. A 6% sales tax is charged for shipping destinations other than Pinellas County, which is 7%.Top Of Page

How long will it take to receive my order?

Orders are usually shipped within a week. But, if we have a heavy workload it may take up to two (2) weeks for shipment. Every effort is made to process each order as expeditiously as possible.Top Of Page

Do you ship internationally?

Yes. We do ship to international destinations. We are currently configured to ship to the following countries:

  • Australia
  • Canada*
  • France
  • Iceland
  • Italy
  • Japan
  • New Zealand
  • Northern Ireland
  • Norway
  • Puerto Rico
  • Singapore
  • Spain
  • Taiwan
  • United Kingdom

Shipping charges for international destinations, other than Canada, will show as $0.00 when the order is placed. The actual shipping charges, that are charged by the carrier, will be billed at the time the order is shipped.

If you have an international order request for a country that is not listed above, please feel free to contact us and we will attempt to accomodate you.


Last Updated: March 29, 2009
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TESTIMONIALS
Oh - My - Goodness!!!!! Your candles
are AMAZING!!! Not only are they
fragrant and yummy, the jars are
beautiful and the colors - they are
out of this world! ...
- Debbie, West Bend, WI
These scented soy candles are the
BEST that I have ever burned! And
the excellent customer service that
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This was the first time that I had
tried a soy candle. I can’t tell you
how much cleaner it burned over
the paraffin candles...
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